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DTB, Posta partner on agency banking

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Diamond Trust Bank Kenya Limited (DTB) has entered into partnership with Postal Corporation of Kenya (PCK) to enhance its agency banking outlets – with the pact aimed to boost DTB’s current agency outlets and bring banking services closer to the customer.

DTB recently revamped its mobile based agency banking which began in 2012.

The strategic shift to a POS based platform in early 2016 was meant to expand the service offering to the bank’s customers thereby making DTB agency banking outlets one stop shops for major banking transactions.

Some of the services available at DTB agency outlets include cash deposit, cash withdrawal, mini-statement access and balance inquiry.

Speaking during the signing ceremony, DTB Head of Branches and Alternate Channels George Otiende said,

“The launch of this partnership with Postal Corporation of Kenya is proof that DTB is keen on utilizing alternate channels to reach both customers and non-customers. As a tier one bank, DTB has customers all over Kenya and with the assistance of PCK, we will now be able to deliver quality financial services at the locations convenient to them.”

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George added that the bank is expanding its agency banking footprint throughout the country and advised DTB customers to take advantage of this investment as it makes life easier for them.

Also present at the signing ceremony was the Ag. Postmaster General/ Chief Executive Officer, Mr. Daniel Kagwe who equally expressed his excitement regarding the partnership with DTB.

“The Postal Corporation of Kenya is one of the strong institutions that have endeavored to serve all Kenyans. The addition of DTB as one of our agency banking partners definitely enables us to offer more services to our customers.

We welcome DTB customers to our network; we are keen on delivering world class service experience at all our outlets.”

With the recent capping of interest rates, banks are looking at various ways to boost their incomes while reducing costs.  Investing in alternate channels such as agency banking is an efficient way of reaching customers at reduced cost.

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