Integrated UAP-Old Mutual Group has unveiled a Customer Service Centre in Nairobi where the customers of the two financial service providers will receive services including banking, insurance, investment management and brokerage in the same location.
The Integrated Customer Service Centre is part of the Group’s strategy to consolidate all its branches countrywide into one integrated services by 2018.
UAP-Old Mutual Group has already merged its insurance and investments offerings for the branches in Kisii, Meru and Kisumu and is set to integrate all other branches in major towns countrywide.
Speaking during the launch UAP Old Mutual Group CEO, Peter Mwangi, said that the successful merger of these branches is a major milestone for the Group and more so for their customers who can now bank, buy insurance policies, invest in shares and many more financial services under one roof.
“The Integrated Customer Service Centre consolidates UAP, Old Mutual and Faulu Microfinance Bank offerings under one roof. This makes it the only one stop shop for financial solutions in Nairobi. Our customers can now access insurance, investment management, banking and securities brokerage services from one service point,” said Mwangi.
“We intend to unify our national network and this includes our head office. The UAP Old Mutual Tower in Upperhill will soon be home to the UAP Old Mutual Group and will host our second Integrated Customer Service Centre ,” he added.
UAP Old Mutual Group will combine existing UAP, Faulu and Old Mutual branches into Integrated Customer Service Centre as it seeks to offer best experience to customers.
The Group will commence the move of its Nairobi head office by the end of the year into the newly completed 33 floors UAP Old Mutual Tower located in Upper Hill.
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